Privacy Statement

This Privacy Policy governs the manner in which Upright Communications collects, uses, maintains, and discloses information collected from users (each, a “User”) of the www.uprightcommunications.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Upright Communications.

Personal Identification Information

We may collect personal identification information from Users in various ways, including, but not limited to, when Users visit our site, register on the site, fill out a form, respond to a survey, subscribe to the newsletter, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for details such as their name, email address, mailing address, phone number, and other contact information. Users may visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifying information, except that it may prevent them from engaging in certain Site-related activities.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include your IP address, browser type, technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized, and other similar information. This information may be used for analytics, marketing, and improving site functionality.

Web Browser Cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. We use different types of cookies, including essential cookies for site functionality and performance cookies for analytics.

You can manage or disable cookies through your browser settings; however, doing so may affect the availability and functionality of certain Site features. If they do so, note that some parts of the Site may not function properly.

Children’s Online Privacy Protection Act Compliance

In compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not knowingly collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older. We do not use age verification methods but encourage parents to monitor their children’s online activities. Any data accidentally collected from minors will be promptly deleted. If we discover we have received any information from a child under the age of 13 in violation of this policy, we will delete that information within a reasonable time.

How We Use Collected Information

Upright Communications collects and uses Users’ personal information for the following purposes:

To Improve Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs.
To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To Improve Our Site: We continually strive to improve our website offerings based on the information and feedback we receive from you.
To Process Transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To Administer a Content, Promotion, Survey, or Other Site Feature: We may use your information to manage and deliver content, promotions, or surveys you have opted into.
To Send Periodic Emails: The email address Users provide for order processing will only be used to send them information and updates pertaining to their order. We will also use it to respond to inquiries and send Users information about topics they have agreed to receive.

If Users decide to opt into our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email, or Users may contact us via our Site.

How We Protect Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Sharing Your Personal Information

We do not sell, trade, or rent Users’ personal identification information to others. We may share non-personal information regarding visitors and users with our business partners, trusted affiliates, and advertisers. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes.

Links To Other Sites

Our website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s website. We strongly advise you to review the Privacy Statement of every site you visit.

We have no control over and assume no responsibility for the content, privacy statements or practices of any third party sites or services.

Retention of Data

We will retain your Personal Data for as long as necessary for the purposes set out in this Privacy Statement. We will also retain Usage Data for internal analysis purposes.

California Privacy Rights

Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us, once per calendar year, information about the customer information we shared, if any, with other businesses for their own direct marketing uses.

If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g., requests made in 2024 will receive information regarding 2023 sharing activities). To obtain this information from us, please contact us at the following email address: privacy@uprightcommunications.com and write “Request for California Privacy Information” in the subject of your message. We will send you a reply email within 30 days containing the requested information once we confirm your request.

Not all information sharing is covered by the “Shine the Light” requirements, and only that information which is covered will be included in our response.

California Do Not Track Disclosures

Some web browsers may transmit “do-not-track” signals to websites with which the browser communicates. Our Site does not currently respond to these “do-not-track” signals.

EU Data Rights Compliance

Individuals in the European Union (EU) may have certain rights with respect to their Personal Data, including the rights to:

Request access to and rectification or erasure of your Personal Data;
Request information about our processing, including categories of your Personal Data collected, information about the source of that collection, the purposes of processing, and the recipients
or categories of recipients to whom your Personal Data has been or will be disclosed;
Restrict or object to how we process your Personal Data;
Withdraw your consent for us to process your Personal Data in some circumstances;
Lodge a complaint with a supervisory authority; and
Receive your Personal Data provided to us or have that Personal Data transmitted to another controller without hindrance (also known as “data portability”).

We reserve the right to ask for information verifying your identity prior to disclosing any information to you. Should we ask for verification, the information you provide to verify your identity will be used only for that purpose, and all copies of this information in our possession will be destroyed when the process is complete.

International Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note we transfer your information, including Personal Data, to the United States and process it there. Your submission of information to us represents your consent to that transfer.

Changes to This Privacy Policy

Upright Communications has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Upright Communications
www.uprightcommunications.com
430 Reading Rd Cincinnati, OH 45202
privacy@uprightcommunications.com
You can also reach us at (513) 295-0350 for immediate assistance.

This document was last updated on August 5, 2024.